Quick answer
Back up your phone, know your passcode, remove the case and SIM, note what is wrong, and ask for the options and price before work starts. A good shop explains the repair, tests everything before handing the phone back and only works on what is needed.
What should you do before you drop it off?
- Back up your photos, contacts and apps to the cloud or a computer.
- Know your passcode or PIN in case the technician needs to test the phone.
- Remove the case, screen protector remnants and your SIM or memory card if you want to keep them with you.
- Write down or photograph the problem so nothing gets forgotten.
- Charge it to at least a little if it still powers on.
What should you ask at the counter?
- What exactly is wrong and what are my options?
- What is the total price before you start?
- What kind of replacement part do you use?
- When will it be ready?
- Will you test everything before I take it home?
What does a good shop do?
A good shop explains the problem in plain language, gives you options without pressure and checks that the camera, speaker, microphone, touch and charging all work before you leave. Customers consistently tell us honest advice and no pressure to upsell matter most.
What if you are worried about privacy?
Back up and, if you want extra peace of mind, sign out of sensitive accounts. Ask the shop how they handle customer devices. You are welcome to ask any question at the counter.